Liability insurance as we know it no longer suits a large fraction of today’s and tomorrow’s small-business owners. Brokers and...
Idea Exchange
Q: What are you seeing out there for experienced insurance talent? I dread recruiting because it’s never easy to find...
Do you ever get sick of hearing about professional athletes like Tom Brady, Tiger Woods and Steph Curry who have...
Sales are the lifeblood of any business. So, one would think that each company will have a well-thought-out sales strategy....
In my last column, we discussed agents’ critical task of delivering the best possible customer experience to differentiate themselves from...
If you have been following this 12-part series, welcome to the home stretch. In the first six articles, we’ve examined...
Q: How am I supposed to use a recruiter when my company had a horrible experience with a firm? A:...
Every year, there are more than 2 million workplace injuries in the United States. Behind each of those claims is...
The term customer experience has become a catch-all, almost cliche phrase, even if its critical importance is undeniable. For agents,...
In May, one of our agency clients, Milestone Risk Management & Insurance Services in Irvine, Calif., (Ron & John Hoefer)...